The person scheduling was just wonderful! I had some conflicts, but she found a time that would work! So happy to have someone really trying to help you when they know you have no heat! Rich came out and was just great! He was concerned it may be an expensive fix but he made sure to check before concluding it was that. Luckily it wasn’t and I have heat and not a huge bill! Highly recommend them! They were just all around pleasant and just the old small town feel of trying to be helpful. Thanks again Pacific Heating!